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Bank of America's Assistant Manager Leadership Development Program

Tuesday, March 05, 2013   (0 Comments)
Posted by: Juan Percy
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Company: Bank of America

Position: Banking Center Channel - Assistant Manager Leadership Development Program

Location: National


Banking Center Channel - Assistant Manager Leadership Development Program

Our Business:

Consumer & Small Business Banking (CSBB) serves more than 55 million consumer, client and small business households through a
distribution network of 6,100 retail banking offices, 18,500 ATMs, and the nation’s leading Online Banking and award winning on-line
banking with nearly 29 million active users.

Overview:

Bank of America is seeking outstanding college graduates interested in a rewarding career in sales and management to enter
our selective Banking Center Channel Assistant Manager Leadership Development Program. Assistant Manager Associates are
responsible for learning to execute and coach against each of the roles within the Banking Center. During this rotational program, you
will learn the necessary skills and behavior to effectively lead a team of sales and service professionals to meet and exceed aggressive
sales goals and service targets.

18 months will be spent learning the fundamentals of the Banking Center in the following key roles: Teller, Teller Operations
 Specialist, Seller, Assistant Manager and Banking Center Manager

Targeted participants will:

Be responsible for assisting and supporting the Banking Center Manager in managing the day-to-day aspect of running a

banking center and leading a team to create a quality banking experience for our customers.
Assist with managing all aspects of a successful business including resource management, identifying and minimizing risk,

operational excellence, managing partnerships, associate development and proficiency, building and retaining customer
relationships and giving customers more reasons to do more business with us, in an effort to meet and exceed performance
targets.

Supervise and coach teammates on the proper execution of banking center key plays while role-modeling the desired

behaviors and skills to ensure a consistent positive customer experience through the eyes of the customer.
Act as the primary associate to perform the Lobby Customer Engagement Play which includes; greeting customers, directing

them to the appropriate areas of the bank and ensuring the customer’s needs are met, in Banking Center’s with Enhanced
Capabilities.

Required Qualifications:

Must have a Bachelor’s degree from an accredited college or university with a graduation date between May 2012 and
June 2013
Minimum GPA of 3.0
The ability to develop and maintain customer relationships through superior customer service
The ability to pass the company sponsored assessment
A minimum of 6 months experience working directly with Customers in a sales or service role
The ability to be flexible with scheduling
Availability to work a 40 hour week Monday through Saturday

Preferred Qualifications:

Demonstrated ability to motivate and train sales and service teammates to grow the business and drive execution
Proven record of sound decision making, balancing risk with customer/client needs and business goals
Proven customer service skills and the ability to resolve problems and prevent customer dissatisfaction
Previous banking/financial services, mortgage, retail or hospitality experience
Ability to communicate effectively with all levels of management
Ability to effectively manage multiple responsibilities and priorities
Demonstrated experience leading, managing, motivating, or developing a team, to meet and exceed assigned goals

Training:

Participants will complete fundamentals training programs for each role within the banking center
Regular coaching and feedback will be provided by the market team and program managers
Participants will be provided with additional leadership development through the Campus Enterprise Learning Plan

Locations:

Various – USA

How to apply
Visit the bank’s career site to apply. In the search jobs field enter "Assistant Manger Leadership Development Program”.  Several locations are available.  Select your location of interest and follow the application instructions.  If you have not created your profile at the Bank of America careers webpage, you will be prompted to do so when you follow the link and choose apply.  If you have already created a profile, sign in as a returning user and update your candidate profile as appropriate.  In order for your profile to be considered complete, you must reach the final "Thank You” page.  Upon successful application completion, you will receive a confirmation email.


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