Ascend Signature Series for Professionals
The Art of Delivering Bad News
SESSION #2 OUTLINE
We are announcing the second in our Signature Series for Professionals: The Art of Delivering Bad News.
Our Signature Series for Professionals have the following three sessions:
· Session #1 – Enhancing a Professional Image
· Session #2 – The Art of Delivering Bad News
· Session #3 – Developing Executive Communication Skills
Each session features a presentation by Dr. Pat Smith-Pierce (see below for her bio) as well as interactions with other ASCEND members and Dr. Smith-Pierce to help you further develop the skills discussed.
Our first session- Enhancing A Professional Image was greeted with enthusiasm as the participants gave the session an Excellent rating. Participants said they learned how to sound more confident, how to improve their communication to be a better leader, and, how to communicate more effectively. One person added: The session was great in helping us to learn good techniques and avoid bad habits so we can present a good image. If you missed this outstanding session, plan to join us for the next one: The Art of Breaking Bad News.
Everyone has to deliver bad news. Sometimes it's to tell a client that something the client wants can't be done or that deadlines won't be met. Sometimes the bad news has to go to a colleague or subordinate because the job they are doing doesn't meet expectations and needs to improve. Or, sometimes we have to tell a boss we are over budget, need more staff, or other unpleasant things.
Whatever we have to say, when we deliver bad news, we want the interaction to go as positively as possible. We want to come out of the meeting looking professional and feeling good about it.
This session, the second in the series, is intended for experienced professionals and will focus on ways to make that uncomfortable meeting or interaction go as well as possible.
Join us April 28 for The Art of Delivering Bad News!
Date/Time: April 28, 2011 3:30-5:30PM
Location: Yunistone Investment Group Conference Room at 222 S Riverside Plaza, 29th Floor, Chicago, IL
Fee: $35/Session for Members $50/Non-Members
Sessions are limited to a maximum of 15 people.
Snacks and soft drinks will be provided.
PATRICIA SMITH-PIERCE, Ph.D.
Dr. Smith-Pierce is CEO and Founder of The Insight Communication Group (formerly Power Speaking Consultants), a communications services consulting firm based in Schaumburg, Illinois. As a consultant for over 20 years, Dr. Smith-Pierce has provided clients with a wide variety of speech communications services. Dr. Smith-Pierce specializes in building communication excellence through individual consultation and small group workshops that help participants develop an awareness of how they come across to others; then to take action to give them an advantage in today's competitive economy.
Some of Dr. Smith-Pierce's clients include Deloitte; Bain; The Boston Consulting Group; Options Clearing Corporation; Safety-Kleen; CCC Information Services; Kirkland and Ellis; Harley-Davidson; American Hospital Association; Royal Crown Cola Company; Champion Aerospace; General Motors; Manpower; American Library Association; Motorola; Maple Leaf Bakery; Walgreens; Bank of America.
At both Bain and Boston Consulting Group, her One-on-One Consulting sessions were ranked as one of the most worthwhile training participants received. Dr. Smith-Pierce also does a Blog which always talks about Professional Image. Anyone can get to the blog through the Insight Communication Group website or via Twitter and Facebook.
- Ph.D. in Communication Studies; Washington State University
- M.A. in Organizational Communication; The University of Utah
- B.A. in Political Science; The Ohio State University
- Past Professor of Speech and Chairman of Speech Department, William Rainey Harper College
- Frequent speaker and trainer at National and Regional business and association conferences
- Author of numerous articles for leading journals, magazines and newspapers
- Member of the Executives' Club of Chicago; and The Governing Board of the Chicago Symphony Orchestra
- Member of The Governing Board at The Metropolitan Club of Chicago